FAQ - Frequently Asked Questions

• Is it possible to get a telephone diagnosis and to determine costs by giving detailed information and descriptions of the damages?
• How long takes the diagnosis and is the diagnosis actually free?
• Are actually fixed prices called after diagnosis?
• How long does a data recovery take?
• What if a data recovery cannot be performed successfully?
• Is a data recovery possible with water or fire damages?
• Is the data recovery cheaper if only a subset of the data has to be saved
• Is it possible to calculate the costs based on the amount of data to save?
• What if hard drives are already opened?
• What about data-security?